Review: Sofitel Heathrow Terminal 5 with a toddler

I’ve stayed at, and reviewed, the Sofitel before back in 2016. Nothing can beat the convenience of being able to walk to the terminal, and the hotel is luxurious.

I stayed there again with my daughter and my parents in December 2021. The stay was good overall but not without issues. We had adjoining rooms, meaning I could eat dinner and watch TV in my parent’s room whilst they were at dinner, and the little one was asleep. However, it took several attempts to get her cot set up in the room, and despite being an Accor Gold, with perks including an upgraded room, they still tried to charge us on check-out for a suite upgrade that we didn’t get. I was unhappy and was eventually passed to the night manager (we were checking out at 5am), who gave me her card and offered a discount and upgrade on a future stay.

When our summer flight to Toulouse changed from T3 to T5, I had the perfect opportunity to take her up on the offer. I booked a Junior Suite and was upgraded into a one-bedroom suite. The idea is to be able to put our daughter to bed around 1930 and not have to sit in the dark to eat! With a suite, we can sit in the living room and eat dinner in comfort at a reasonable time.

The hotel is connected to Terminal 5 and easy to get to. The walkway can be accessed from the lifts at the far north of the terminal near Domestic Arrivals, on the same level as Pod Parking.

We took the Elizabeth Line from central London, delighted that there was air conditioning and space compared to the Piccadilly Line. We checked in around 3pm, and the room was ready and waiting. The travel cot was set up.

There was also a welcome treat of some delicious cookies.

The bedroom was spacious, and the living room had a small dining table and comfy sofas.

The minibar was included, and we also had access to the Club Millesime.

We popped in during the ‘Afternoon Tea’ service and were quite disappointed at the lack of variety and dismal offerings. There was no milk for tea, and I was initially told there was no water to drink, although a small bottle was found for the toddler.

We left and did what any small person wants to do at the airport – ride the driverless pods to the car park and back!

Endless free fun, which offered excellent plane spotting opportunities. Before walking back, we stocked up on dinner and milk from M&S at the terminal for bedtime.

We returned to the lounge to check out the evening offerings, thinking we would eat (toddler dinner) in the bar. We were pleasantly surprised!

There was an array of crudités and snacks, cheese and hot options, and great drinks with regular top-ups. The staff clearly upped their game for the Apero Chic time! The food, whilst not a substitute for dinner, was enough to satisfy a toddler.

Whilst The Poppet was having a bath, I checked in our luggage at The First Wing, making the following morning a straightforward process, as if we were hand luggage only. 

It is not cheap, but there is nothing more convenient than the Sofitel when you have an early start, and I am sure we will be back!

2 thoughts on “Review: Sofitel Heathrow Terminal 5 with a toddler

  1. Good to see you back, traveling and posting.
    How did you get Club access by ALL Gold ?
    LHR Sofitel looks much better than our stay at LGW Sofitel.


    1. Thanks, John! It’s nice to be back in the swing of things! I hope to post more about my big trip, so keep an eye out for that!
      The Club access was part of the room rate – I think you have to be Platinum or higher in ALL to get it through status (although no one challenged me or asked for a room number at any point!). I haven’t stayed at the LGW Sofitel, so I can’t compare – what was it like?


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